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Consumer Arbitration

Resolve disputes

The European Commission has created an online platform for dispute resolution (ODR platform) available at: https://ec.europa.eu/consumers/odr/.

We are obliged to inform you about the existence of this ODR platform and in this context also about our email address info@dbsys.de.

We will attempt to solve any disagreement concerning contracts concluded with our customers consensually. Furthermore, we neither are obliged to participate in a dispute settlement proceeding in front of a consumer arbitration board, nor are we willing to do so.

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December 22nd 2018 until January 1st 2019 our shipping department remains closed. However, orders can still be placed.
All orders will be processed on January 2nd, 2019.

Merry X-Mas and a happy new year!
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