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Consumer Arbitration

Resolve disputes

The European Commission has created an online platform for dispute resolution (ODR platform) available at:

We are obliged to inform you about the existence of this ODR platform and in this context also about our email address

We will attempt to solve any disagreement concerning contracts concluded with our customers consensually. Furthermore, we neither are obliged to participate in a dispute settlement proceeding in front of a consumer arbitration board, nor are we willing to do so.


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