Right of Withdrawal

Right of Withdrawal
Unless one of the exceptions listed below applies, you can cancel your order without giving any reason within 14 days from the day on which you or a third party indicated by you (other than the carrier) receives the goods purchased (or last good, lot or piece if it relates to goods or multiple lots or pieces delivered separately) or from the day of the conclusion of the contract, in the case of services or digital content not supplied in a tangible medium (e.g. CD or DVD).

To exercise your right of withdrawal, you must notify us (Digital Broadcast Systems GmbH, Oberhoechstadter Strasse 10, 61440 Oberursel, phone number: 06171/582010, fax number: 06171/582012, email address: info@dbsys.de) by means of a clear statement (e.g., a letter sent by mail, fax, or email) regarding your decision to withdraw from this contract. You may use the attached model withdrawal form for this purpose, though its use is not mandatory. You may also fill out and submit the model withdrawal form or another unambiguous statement electronically on our website (www.dbsys.de/download/Widerrufsformular.pdf). If you make use of this option, we will immediately send you (e.g., via email) a confirmation of receipt of such a withdrawal. You may also exercise your right of withdrawal online at www.cratersoftware.com/buy/withdrawal.php. If you use this online feature, we will immediately send you a confirmation of receipt on a durable medium (e.g., via email) containing information about the content of the withdrawal notice as well as the date and time of its receipt. To meet the withdrawal deadline, it is sufficient for you to send the notice of your exercise of the right of withdrawal before the withdrawal period expires.

Consequences of Withdrawal
We will reimburse all payments received from you for the goods purchased and will also reimburse delivery charges for the least expensive type of delivery offered by us, no later than 14 days from the day on which we received the above communication. We will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
Note that you will have to bear the direct cost of returning these goods. You may be liable if the value of the goods returned diminishes due to the handling of the goods (except when it was necessary to establish the nature, characteristics and functioning of the goods).

Exceptions to the Right of Withdrawal
The right of cancellation does not apply to:

• the delivery of sealed audio or video recordings or of sealed software if unsealed by you after delivery;
• the supply of goods made to your specifications or clearly personalized;
• the supply of digital content (including apps, digital software, ebooks, MP3, etc) which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not cancel it once delivery had started.

End of Instructions on the Statutory Right of Withdrawal
This clause holds true for consumers in the legal sense of natural persons. Distance Selling Regulations void the right of withdrawal for deliveries of tailor made products or products which have been manufactured according to the customer's specifications. Furthermore, Distance Selling Regulations void the right of withdrawal for deliveries of audio and video recordings, books, manuals or software with a broken seal. Bundles and packs of soft- and hardware may only be returned as one.